Refund policy

RETURNS/REFUNDS
We offer a 15-day return policy, allowing you to request a return within 15 days of receiving your item.

Returns are accepted if returned within 15 days of receiving your item (for local and international orders) in exchange for Gift Cards only.
 
Items must be returned in their original condition, including being unworn, unwashed, in their original packaging, and with the label still attached. Damaged items due to wear and tear are not eligible for return.
 
Final sale items include Clearance Items are non-returnable and non-refundable. 
 
All returns will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
 
If you would like to exchange to a different item or size, you will first return the items. Upon receiving the returned parcel, we will inspect and refund you in gift card and you may place a new order for the item.
 
For returns, customers are advised to notify us first at hello@tricialew.com by quoting the order number and product details.
 
If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact us at hello@tricialew.com or https://wa.me/601115354522 with the following information:

- Proof of purchase/order number
- A short description of the issue
- Supporting image(s)

In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our team will be in touch with you on the next steps.

We aim to process all returns within 8 working days of receiving your order back. Whilst it may be sooner, please allow up to 10 working days during sale periods.
 
The management reserves the right to reject any returns at our discretion.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.